Terms & Conditions

Terms & cOnditions

Terms & Conditions of Sale

Payment Methods

The Italian Food Finders offers both credit card and PayPal payment methods.  We accept VisaMastercard and other credit cards via PayPal.

All orders are charged to your card as part of the checkout process.

Secure Online Transactions

The security of your online purchase is very importance to us.  All transactions are processed by PayPal using the latest available security technology. All data sent to our server, to PayPal, and the data returned to you when viewing a secure page is encrypted to prevent unauthorized persons intercepting your details.

Product Pricing

All prices in the Italian Food Finders are inclusive of VAT.

We reserve the right to change shipping prices in the event of an increase in fuel supplements.

Delivery Address Information

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.

We regret that we are not able to accept orders to an address containing a PO Box number.

Packaging                                

Our warehouse will pack your products in the best way possible to prevent breakage during transport.

Returns

It is Italian Food Finders ’s takes every possible precaution to ensure that your products arrive to you in perfect condition. Therefore, we do not exchange food, beverage or any other item that has been in a customer’s possession. This policy does not affect your statutory rights.

Products Damaged in Transit

Despite our best efforts, if your product should arrive damaged, unsealed, or otherwise inconsumable, please take a photo and email it toItalian Food Finders  within 24 hours of receiving the product.  We will be happy to replace the product free of charge or give you a full refund.  We cannot accept damage reports by phone because we need written confirmation and the photo to file a claim.

To help us serve you better, we kindly ask that you:

  • Check the goods that you have received as soon as possible, regardless of whether or not the exterior of the parcel shows signs of damage.
  • Sign for a visibly damaged package it as “damaged” and then contact us for further instructions. If you refuse delivery, we will have no evidence of the condition of the package when you received it, and there cannot process your claim.
  • Don’t dispose of any damaged items or their packaging without our written authorization. The products and their original packaging must be either returned to us or be made available for inspection, even if the parcel was signed for as “damaged” on delivery.

Because of the time limits imposed on us to submit damage claims it is essential that damaged items are returned to us or, if requested, photographs are received by us within seven days of your package leaving our warehouse, after this time we will no longer be able to process your claim. Our liability is limited to the selling price of the goods in all cases.

Order Cancellations

Once your order has been passed to the warehouse for processing and shipping, it is no longer possible to cancel the shipment.

Alcohol

It is illegal to sell alcohol to persons under the age of 18. It is also an offense for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with Italian Food Finders if the goods contain alcohol.

Data Protection

Italian Food Finders is compliant with the Data Protection Act. To process your order, you will provide us with personal details.  We will treat these details as confidential and will not share them with third parties.

We may occasionally send you promotional material relating Italian Food Finders and its associated businesses only. If you do not wish to receive such material then you may contact us at Italian Food Finders and we will remove your details from our mailing list.

 At any time, we can provide you with your personal details on record, and you can amend or delete them as you wish.    

Delivery Service & Timescales

Your order will be dispatched from our italian supplyers and delivered in accordance with the shipping option selected during checkout by our selected courier. We cannot guarantee deliveries outside Italy mainland for a specific date. Please allow up to 10 working days for delivery.

Customs Exclusions

We reserve the right to refuse any international orders on the basis of a particular country’s customs and prohibitions, which do vary from time to time.  Italian Food Finders cannot be held responsible should local customs authorities wish to confiscate any item or charge an import tax. This is unfortunately outside of our control and as such, you, the customer, will be responsible for any such charges.